There have now been multiple instances of customers facing some sort of problem when trying to get the promotion. Either they are told to switch their current plan, lose existing free T-Mobile lines or get told that they don’t qualify after they’ve already been signed up.
One T-Mobile user claims that they had talked to two separate representatives to confirm that they were eligible for the new free line. But when the latest bill came in the line was not free anymore. The customer called and asked for a third time and was now told that they don’t qualify for the promotion.
Other T-Mobile customers chimed in and said that the same had happened to them as well: now and for similar promotions in the past. Some users said that this was very common and that customers should always double and triple check the terms and conditions because representatives often make mistakes.
The T-Life app has also caused controversy. | Image credit — T-Mobile
These representatives are only human and it’s perfectly understandable that they might make mistakes every now and then. I’d advise T-Mobile customers to remain extra vigilant whenever they’re thinking about signing up for a shiny new deal because it’s a lot harder to have it canceled later on.
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