Did T-Mobile lie when unveiling the “Un-contract” offer?Â

This is the letter T-Mobile sent to a customer asking them to drop their price hike-related FCC complaint. | Image Credit – Reddit.
Among others, Magenta claims that its “Un-contract” program never guaranteed prices wouldn’t increase, merely offering to pay customers unhappy with a potential hike their “final month’s recurring service charge” as compensation if they decided to leave for a different carrier. While that promise is apparently still on, multiple Redditors are citing a now-deleted press release from 2017 as proof that T-Mobile is lying.
But wait, there’s more
For its part, T-Mo is highlighting that “lines covered by the April 28, 2022 to January 17, 2024 Price Lock guarantee are exempt from the monthly recurring rate plan changes”… unless you happened to migrate to a “new plan not covered by Price Lock.” That already seems to overcomplicate what was supposed to be a very simple and straightforward deal, and on top of everything, quite a few people are saying their prices were “unlocked” without warning or proper explaining.


A lot of T-Mobile customers are feeling cheated of their Price Lock rights. | Image Credit – T-Mobile.
False advertising is a problem that may well stick with the former “Un-carrier” (which many exasperated customers are now referring to as the “Re-carrier”) for quite a long time going forward, both as far as retaining existing customers is concerned and in terms of continuing to boost those all-important subscriber numbers.Â
You can probably expect a huge class action lawsuit to follow shortly after these somewhat scattered FCC complaints Redditors have been talking about for the past couple of weeks, which means that this issue is unlikely to go away (completely) for months and maybe even years to come.
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