Can you hear me now? Verizon, US Cellular and AT&T are down

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It’s a rough afternoon for many as DownDetector is showing that many wireless providers, including Verizon, the nation’s largest, are down. Other wireless firms such as AT&T, Cricket, and Consumer Cellular (the latter two use AT&T’s network) are also having issues. The number of complaints being submitted from Verizon customers to DownDetector has been growing steadily throughout the day. Starting with 13 complaints at 5:57 am EDT today, the number has ballooned to 1,813 by 4:27 pm EDT.

78% of the complaints about Verizon had to do with subscribers unable to use their mobile phones, 16% reported problems with their 5G home internet service, and 7% were unable to access the mobile internet. On the DownDetector site, a Verizon subscriber says, “Down In Minnesota, can’t make or receive calls. NO one can call into the phone.” Another Verizon customer wrote, “Cell phone service is down in SW Michigan. Can’t make or receive any calls.”

Cities reporting in the most about the Verizon outage include New York City, Philadelphia, Indianapolis, Brooklyn, Queens, Woodside, Chicago, Charlotte, and Pittsburgh.

As for AT&T, the company issued a statement saying, “There is a nationwide issue that is affecting the ability of customers to complete calls between carriers. The carriers are working as quickly as possible to diagnose and resolve the issue.”

This is a breaking story. Please check back for updates.


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