T-Mobile subscribers receive emails falsely stating that their accounts have been cancelled

Pretty much proving that the email is spam, one Redditor wrote that he is continuing to receive this cancellation notice that pretends to be from T-Mobile even though he hasn’t been a T-Mobile customer for over a year. The e-mail comes from “no-reply@t-mobile.com” which is an easy heading for spammers to create to make it appear as though an email has legitimately come from T-Mobile.

Interestingly, the original poster on the thread, the sea-based T-Mobile subscriber in the military, has another number on his plan for his sister and she hasn’t had any issues with her service. In addition, he had paid his invoice in full before heading out to sea so this would seem to be more proof that the email isn’t real.

T-Mobile customers who receive this email or any email from T-Mobile can check the legitimacy of the message by calling 611 on their phone, or by calling T-Mobile customer service at 1-800-937-8997. While this particular spam email contains no links, if you receive an email pressuring you to tap on a link, or one that promises dire consequences if you don’t turn over personal information such as a password or social security number, do not respond without first calling the company it purportedly came from.

In this case, T-Mobile is off the hook as far as sending the email is concerned. How the spammers were able to obtain legit T-Mobile subscribers’ email addresses, previous data breaches could be at fault. The motive of the spammer is unknown especially since there are no links to tap and the message doesn’t seem to be an attempt to force the recipient to turn over personal information.